SIÉ STUDIO AUSTRALIA ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you visit or make a purchase from www.siestudio.com.au (the "Site").

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1. What We Collect

We may collect the following personal information when you interact with our Site:

• Your name, email address, phone number, and delivery address

• Payment and transaction details (processed via secure third-party providers)

• Account details if you create a user profile (e.g. login credentials, wishlists, saved addresses)

• Information from communications (e.g. emails, enquiries, customer support)

• Device and browsing data (e.g. IP address, browser type, pages visited, time on site)

 

2. How We Collect It

We collect your information when you:

• Place an order or make a purchase

• Create an account or wishlist

• Subscribe to our mailing list

• Contact us via email or the website

• Browse our website (cookies and analytics tools may be used)

 

3. Why We Collect It

We use your information to:

• Process and fulfil your orders

• Provide customer service and support

• Personalise your shopping experience

• Communicate with you, including sending order updates and marketing (with your consent)

• Improve and optimise our website performance and customer experience

 

4. Sharing Your Information

We only share your personal information with trusted third parties to help operate our business:

• Payment processors (e.g. Stripe, PayPal)

• E-commerce platforms and logistics providers (e.g. Wix, shipping carriers)

• Returns management platforms

• Marketing and analytics services (e.g. Meta, Google Analytics)

These providers are required to protect your information in accordance with applicable privacy laws.

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5. Marketing & Communications

With your consent, we may send you updates about new product releases, news, and special offers. You can unsubscribe at any time via the link in our emails or by contacting us.

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6. Data Storage & Security

Your personal data is stored securely and only accessed by authorised personnel. We implement reasonable security measures to protect your information but cannot guarantee absolute protection due to the nature of the internet.

We do not store your credit card details. All payment information is handled securely by third-party providers.

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7. Your Rights

You have the right to:

• Access, update, or delete your personal information

• Withdraw consent for marketing communications

• Request a copy of your data or object to how it is being used

To exercise your rights, please contact us at hello@siestudio.com.au.

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8. Cookies

We use cookies to improve your browsing experience and analyse website performance. You can adjust your browser settings to decline cookies, although this may affect how the Site functions.

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9. International Users

If you are located outside Australia, please note that your information will be transferred and processed in Australia. By using our Site, you consent to this transfer.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

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11. Contact Us

For questions, concerns or requests relating to your personal information, please contact us at hello@siestudio.com.au.