RETURNS POLICY

Thank you for purchasing a piece of SIÉ STUDIO. 

We want you to find the perfect piece, so if you aren’t completely satisfied with your items, you have 14 days from the date of delivery to lodge and return your online order. 
 

Returned items must be unworn, unused, and in their original condition, with all tags and packaging intact.

• Refunds are eligible on full-priced styles only. 

• Full price items can be returned for a full refund, credit note or size exchange.

• Sale items are not eligible for a refund. All discounted styles marked as "sale" on the product page or discounted during a flash/promotional sale with a code or automatic discount can be returned for a credit note or free size exchange only. 

• Final Sale items are not eligible for a refund or store credit. Styles marked as "final sale - size exchange only“ on the product page are eligible for size exchange only, pending size availability. If your desired size is not available for exchange, you cannot return the item for store credit or a refund. 

To lodge your return, please email hello@siestudio.com.au with your order number as proof of purchase. 
Return costs are at the expense of the customer. We will only cover the cost of returns if the item is deemed faulty.

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If your return is eligible for a refund, you will be refunded back to your original payment method, less the original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.

FAULTY ITEMS

All items are quality controlled to a high standard before dispatch, but if you receive an item that is not 100% right please contact us within 7 days of receiving it at hello@siestudio.com.au with your order number and images of the fault or issue and we will work with you to resolve it as soon as possible.

Please note that faulty items do not include those that have already been worn, or items that are damaged or as a result of normal wear and tear, by accident, failure to use in accordance with care instructions, or through misuse will not be considered faulty.

INCORRECT ITEM RECEIVED

In the rare event you receive the incorrect item in your order, please email an image of the item received and your order number to hello@siestudio.com.au.

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